How it works 

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🛻 Pickup Information

Won something awesome? Here’s everything you need to know about picking it up!

✅ Pickup Location

📍 TBD

(We’ll also send it in your confirmation email)

🕒 Pickup Days & Hours

All pickups are by scheduled appointment only to keep things fast and organized. Once your invoice is paid, you’ll receive a link to book your pickup time.

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Pickup Hours:

• Monday: 1:00 PM – 6:00 PM

• Tuesday: 10:00 AM – 6:00 PM

• Wednesday: 10:00 AM – 6:00 PM

• Closed: Thursday, Friday, Saturday, and Sunday

⚠️ Please Note: You have 3 days after the auction ends (Monday to Wednesday) to pick up your items.

No late pickups will be accepted.

Any items not picked up by Wednesday at 6:00 PM will be forfeited, and you will still be charged for your order plus a 2% restocking fee based on your total invoice.

❓Frequently Asked Questions

How do I schedule a pickup?

Once the auction has closed, all successful bidders will receive their final invoice by email. The credit card on file will be automatically charged, unless you’ve previously noted that you prefer to pay by e-transfer.

If you’d like to pay by e-transfer, please mention this prior to bidding in the pre-bidding instructions when registering.

If you’re paying by e-transfer, your final invoice will still be emailed to you. Once your invoice has been paid in full—either by e-transfer or automatic credit card payment—you will receive a booking link via email to schedule your pickup day and time.

👉 Please don’t forget to check your junk or spam folder for the email.

Can someone else pick up my items?

✅ Yes — as long as the order is paid by e-transfer.

Just make sure they have your name and order number. A screenshot of your confirmation email works great.

❌ If you paid by credit card, the cardholder/bidder must pick up the items in person — no exceptions. This is to protect against fraud and keep things fair for everyone.

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What if I miss my pickup time?

If you need to reschedule your pickup, no problem — as long as it falls within our posted pickup days and hours. All items must be picked up by Wednesday at 6:00 PM following the auction close.
Missed pickups past this deadline will be automatically forfeited and considered abandoned. You will still be charged for your order, plus a 2% restocking fee. No exceptions or extensions will be granted.

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Do I need to bring anything?

Yes — bring your confirmation email or order number. If you’re picking up something heavy, bring someone to help load it and any boxes or bags you might need.

Can I combine multiple auction pickups?

No — each auction has its own designated pickup window. Items from different auctions must be picked up during their respective dates. We are not able to hold or combine orders from separate auctions.

Where do I park or go when I arrive?

coming soon 

Can I pick up outside of scheduled hours?

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❌ No — pickups are only available Monday to Wednesday during posted hours.

However, ✅ you may reschedule your pickup within that pickup window if needed — just contact us ahead of time.

⚠️ Important: Any items left after the final pickup day will be subject to forfeiture, as outlined in our policy above.

📝 How to Register for the Auction

Getting started is fast, simple, and stress-free — we promise!

To participate in our auctions, you must:

• Be 18 years or older

• Have a valid credit card

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💳 Why Do We Need Your Credit Card?

As part of registration, your card will be charged a temporary $1 verification fee to confirm it’s valid.

This is not a real charge — it will disappear from your account within a few days.

🧾 Important: If you win an auction, your credit card will be charged automatically for the total amount of your winning bids unless you’ve arranged to pay by e-transfer ahead of time.

🚀 How to Register (Step-by-Step)

1. Click any “Bid Now” button on our website

This will take you to our auction partner’s secure bidding platform: HiBid

2. Fill out the short form

You’ll be asked for:

• Your name

• Email address

• Mailing address

• Credit card information

3. You’re in!

Once you’re registered, you’ll only need to log in with your email and password to bid in future auctions. It’s that easy.

💰 Auction X Fees – What You’re Paying & Why

Thank you for bidding with Auction X!

We believe in clear, honest pricing — so here’s everything you need to know about the small fees we charge to keep this platform running smoothly and fairly for everyone.

These are fixed fees that apply to all winning bidders and help us continue offering high-quality items at unbeatable prices.

📋 What Are the Fees?

🧾 13% Buyer’s Premium

This covers all credit card processing fees, use of the online auction platform, and our backend systems to make bidding safe and seamless.

🛠️ $1.50 Per Item Fee

This flat fee helps cover staff, staging, handling, and operations.

These fees are standard for the industry and ensure we can continue bringing you the best service, big savings, and a smooth experience — every week.

🧮 Final Cost Breakdown – Example

Victor wins an item with a final bid of $20.

Here’s what he pays:

Description Amount

Winning Bid $20.00

Buyer’s Premium (13%) $2.60

Per Item Fee $1.50

Subtotal $24.10

HST (13%) $3.13

TOTAL DUE $27.23

💡 Quick Summary

• Everyone pays the same fixed fees

• All charges are clearly shown on your invoice

• Even with fees, you’re still saving up to 90% off retail

Have questions? Reach out — we’re happy to help!

🔁 Return Policy – What You Need to Know

At Auction X, we strive to provide accurate listings and fair assessments of all items. However, please remember that we are an auction house, not a retail store. All sales are final, but we do allow limited returns under very specific conditions.

s a liquidation auction company, all sales are final. We do not accept returns for minor issues such as missing standard hardware (e.g., generic screws, nuts, or dowels) or instruction manuals, even if these items are not explicitly mentioned in the listing. Please bid accordingly.

When reviewing an item, photos always take precedence over written descriptions or listed model numbers. What you see in the pictures is exactly what you are bidding on. If there is any discrepancy, the photos are considered the most accurate representation of the item.

✅ When Returns Are Accepted:

To be eligible for a return:

• You must complete a Return Authorization Request and receive staff approval. (On site)

• The item must be returned within 3 calendar days of pickup.

• The item must be in its original condition and packaging — just as it was when picked up.

If a replacement is available, we’ll provide one. If not, a full refund will be issued to your original method of payment.

✅ Valid Reasons for a Return:

Returns will only be accepted if:

• The item has major damage or defects not listed or photographed.

• The item is missing key components that were not noted or shown in the listing.

• The item was listed as the wrong product or model not listed or photographed.

❌ Returns Will Not Be Accepted For:

• Buyer’s remorse (changed your mind, wrong size, not what you expected, etc.)

• Minor cosmetic issues (e.g. small scratches or scuffs)

• Missing manuals, generic parts, or bonus items

• Opened or used consumables or perishables

• Clothing, shoes, or undergarments (due to hygiene reasons)

• Items that are damaged or assembled after pickup

• Items unboxed, discarded, or altered at pickup (to fit in a vehicle, etc.)

• Any item sold as “Salvage,” “Parts Only,” or “As-Is”

📦 Important Pickup Reminder

We strongly encourage you to inspect your items at the time of pickup. Once the item leaves our building, we consider the sale final — especially if the item has been removed from packaging or loaded into a vehicle.

🧾 All Items Are Sold “As Is – Where Is”

We do our best to describe each item clearly and accurately, but all items are sold without warranty or guarantee. By bidding, you agree to accept the item in its listed condition and take full responsibility for your purchase.

🔁 What is a Proxy Bid?

A proxy bid is the maximum amount you’re willing to pay for an item. The system will automatically bid on your behalf, just enough to keep you in the lead — but never more than your max.

💡 Example:

Let’s say an item is currently at $10, and you place a proxy bid of $30.

• If no one else bids, you win it for $10 (or the next bid increment).

• If someone else bids $12, the system will automatically raise your bid to $13 to keep you ahead.

• It will keep doing this up to your max of $30.

• If someone bids over $30, then you’re out — unless you increase your max.

✅ Benefits of Proxy Bidding:

• You don’t have to babysit the auction

• You’re always bidding just enough to win, not overpaying

• You can set it and forget it — the system does the work for you

📌 Important Tips:

• Your max bid is private — other bidders can’t see it.

• You can increase your max at any time.

• If two people place the same max bid, the person who placed it first wins.

Proxy bidding is the smartest way to stay competitive without stressing over every single bid. Just enter your best price, and let the system do the rest!

⏱️ What Is a Soft Close?

At Auction X, we use a soft close system to make the bidding process fair and give everyone a fair shot at winning.

🔁 How It Works:

When an item is about to close, but someone places a bid in the final moments (usually within the last 1 or 2 minutes), the auction timer for that item will automatically extend by a short period — typically 1 or 2 minutes.

This gives other bidders a chance to respond, just like a real in-person auction.

💡 Example:

• An item is set to close at 8:00 PM.

• You place a bid at 7:59 PM.

• The timer extends to 8:01 PM, giving others a chance to bid back.

• If another bid comes in at 8:00:30, the timer extends again — and so on — until no more bids are placed.

✅ Why We Use a Soft Close:

• It prevents last-second “sniping” from automated tools or fast-clickers.

• It gives all bidders a fair opportunity to place their best offer.

• It creates the true auction feel — just like being in a live bidding room.

If you’re bidding and notice the timer jumps a minute or two — don’t worry! That’s the soft close in action. Keep watching and be ready to place your final bid.

👀 What Is a Watch List?

Your Watch List is your personal way to keep track of the items you’re most interested in — all in one place. Think of it like a favorites list for auction items!

💡 How It Works:

1. Browsing an auction?

See something you like? Just click “Add to Watch List” next to the item.

2. View all your watched items in one easy list inside your bidder dashboard.

3. Stay updated — the system will show:

• The current bid

• Time left

• Whether you’ve been outbid

4. You can jump back in and bid at any time — directly from your Watch List.

✅ Why Use It?

• Keeps your favorite items in one place

• Easy way to track bidding without scrolling through the full auction

• Helps you stay organized and focused

• Lets you plan your bids more strategically

Whether you’re bidding now or just keeping an eye on something, your Watch List is the best way to stay in control of your auction experience.

🧐 Can I inspect items during pickup?

Yes, absolutely! We encourage you to inspect your items at pickup.

We just ask that you be respectful of others and, if needed, step to the side to inspect so we can continue helping others with their scheduled pickups efficiently.

🛠️ Can I change my email or account info?

Yes! You can update your personal information, including your email address and payment details, anytime by logging into your HiBid account.

📧 What if I don’t get my invoice email?

First, check your junk or spam folder.

If you still haven’t received it by 10:00 AM the day after the auction, feel free to give us a call and we’ll be happy to help get it to you.

💰 Are there reserves or minimum bids?

All items start at just $2 — no high reserves or inflated starting prices.

We keep it fair, fun, and accessible for everyone.

🏠 What kind of items do you sell?

Every week is a surprise! We offer a wide range of items including:

• Home goods

• Baby products

• Outdoor items

• Tools

• Electronics

• Pet supplies

• Small appliances

…and much more! You never know what treasures you’ll find.

📦 Do you accept consignments?

Yes! If you’re interested in consigning items with us, please reach out to a member of our team. We’d be happy to walk you through the process and help you get started.

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Copyright © 2025 Auction X INC. All rights reserved.

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